In this edition of Industry Perspectives, Sean Keenan, Co-founder and Vice President of Product for Unifi Software, explores how tools like natural language processing (NLP) and artificial ...

At the core of all human interaction is communication. But over the past four years, a fundamental shift has snuck up on us. After the introduction of ChatGPT and other Large Language Models (LLMs), ...

Wine Enthusiast, an online retailer of all things wine, used genAI to monitor tens of thousands of customer calls, gaining insights into why consumers were calling and using that data to quickly catch ...

Quiq reports that voice AI in banking enhances customer experience, improves operational efficiency, and automates inquiries ...

Standard Chartered and A*STAR launch a three-year AI partnership and S$15 million Innovation Lab to advance AI in banking.

Yeastar, a global leader in Unified Communications (UC) solutions, today launched a groundbreaking AI Receptionist built into ...

With a more than 10x explosion in the number of available large language models (LLMs) for companies looking to deploy a generative AI projects, you might assume that all of the models “are basically ...