Testing of Australia’s superannuation funds has revealed poor call answer times, with many fobbing customers off to their ...

Super funds say a survey highlighting slow response times to member queries has not adequately accounted for necessary ID ...

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

A senior citizen from Medina lost hundreds of dollars buying bad gift cards. Her family felt bad and needed help so they ...

Millions of households locked in disputes with their gas or electricity provider are being encouraged to speak up, following ...

Owners of cars from budget brands tend to be less satisfied with their purchase than those with vehicles from mainstream or premium manufacturers. Analysis of Auto Express’ recent 2026 Driver Power ...

THE Bank of Jamaica (BOJ) is proposing new standards that would force banks and other deposit-taking institutions to treat ...

Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about accountability like they were land mines. Not because they didn’t care, ...

WhatsApp usernames may reduce phone number exposure, but in India, they also raise a deeper question: how should ...

TRAI has clarified that apps cannot tag or block calls from designated 1600 and 140 number series, saying the rules are meant to make important banking and promotional calls more trustworthy. The ...